Refund policy

Thank you for shopping at ComboCrazeDigital.com.

Because our products are digital assets delivered instantly via internet download and cloud access keys, we maintain a strict policy regarding returns and refunds. Please read this policy carefully before securing your digital pass.

1. Digital Goods Non-Tangible Policy

  • Due to the clear nature of digital content, all sales of downloadable products, video templates, viral reels bundles, and archive access passes are final.

  • Once a digital asset link is generated, downloaded, or accessed, the product is deemed "used" and cannot be physically returned or rolled back.

  • Consequently, we do not offer refunds, returns, or exchanges for changes of mind, accidental purchases, or generic lack of interest.

2. Exceptional Circumstances for Refunds

We only evaluate refund requests on a case-by-case basis under the following highly specific criteria:

  • Non-Delivery of the Digital Pass: If you do not receive your secure cloud download links within 24 hours of a confirmed payment transaction, please contact our support desk immediately. If our system logs verify that access links were never initialized or dispatched to your registered email, a full manual refund will be issued.

  • Major Defects or Broken Archives: If the downloaded archive files are fundamentally corrupted, broken, or missing core operational files, and our technical support team cannot provide a working fix or alternative repository link within 3 business days, a refund will be authorized.

3. Subscription Pass Cancellations

  • The ComboCraze Pass functions as a monthly recurring subscription service billed at ₹199 per month.

  • You hold full control over your billing cycles. You may cancel your subscription at any moment directly via your secure Shopify customer dashboard or by reaching out to our customer support desk.

  • Cancellation requests stop all future billing cycles immediately. However, previous billing charges are completely non-refundable, and access remains active until the end of the paid billing period.

4. How to Open a Support Request

If you encounter any direct technical difficulties accessing your bundle vault, or if you believe you qualify for an exceptional circumstance evaluation, please contact us:

  • By Email: INFO@COMBOCRAZEDIGITAL.COM

  • Required Information: Please include your full name, registered email address, and order transaction ID so our team can pull up your account instantly. Please allow 24–48 business hours for a detailed resolution from our support desk.